Warranty

SERVICE AND SUPPORT

Banbury Garage Doors are manufactured to the highest quality standards and undergo rigorous quality testing before they leave our premises. In the unlikely event of a warranty claim, please contact the distributor who originally supplied your garage door. Your distributor should then supply details of the claim, together with a copy of the warranty card provided with the door and proof of purchase to the Warranty Department at Banbury Garage Doors. To enable your claim under warranty to be processed as quickly as possible, please provide the following details:

  • Name, address and telephone number (inc mobile if appropriate)
  • Original invoice with date of purchase
  • Product code number
  • Description of defect

An assessment of the claim may require Banbury Garage Doors to inspect the product in-situ. However in the event that there is no legitimate warranty claim under our terms specified, you may be liable for the cost of the inspection visit.
We therefore advise that customers follow the care and usage instructions provided.

WARRANTY PERIOD

The purchaser is granted a warranty covering the safe and reliable function of the product for a period of 3 years from the date of purchase. The warranty period for replacement parts is 6 months or to the end of the current warranty period.

Warranty claims are only applicable in the country where the garage door is purchased. The product must have been purchased through our authorised distribution channels. The warranty only covers damage to the contract object. The fully completed warranty card together with the receipt of purchase correspondingly dated substantiates your right to claim under the warranty.

PERFORMANCE

During the warranty period we will rectify any and all defects to the product which can be proved to be attributed to a material or manufacturing fault. We will at our discretion either exchange the defective merchandise, repair it or offer a reduction in price. 
We do not accept costs for dismantling, installation or carriage.
 

The warranty does not cover damage caused through:

  • improper installation
  • negligent care and maintenance
  • normal wear and tear
  • improper operation
  • negligent or wanton destruction
  • external influences such as fire, water, salts, alkaline solutions, acids,
  • mechanical damage through improper transport and fitting
  • the application of improper surface protection treatments
  • repair by non-qualified persons
  • the use of non-Banbury Garage Door parts without the approval of the manufacturer
  • removal of the product number or making it unidentifiable

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